Professional services you can trust
My Property & Finance mortgage brokers are fully accredited industry experts and full members of Australia’s peak mortgage industry body the Mortgage and Finance Association of Australia. MFAA members are bound by a Code of Practice, which requires high professional standards, fair business practices, ethical behaviour and legal compliance.
The MFAA sets the highest standards in the industry for its members in regards to:
- Industry experience
- Education standards
- Ongoing education to maintain accreditation
- Probity checks
- Professional indemnity insurance
- Membership of an external dispute resolution service
Your bank can only offer you it’s own products. We can offer you a far greater choice. Our team of home loan brokers will help you compare interest rates and home loan options from over 30 lenders. Having access to such a large number of lenders and products under the one roof is what separates us from the banks.
My Property & Finance provides the highest level of service, standards and expertise. This is reflected by the volume of referrals and repeat business we receive.
Using advanced software, we’ll help you select from hundreds of loan products which are suitable to your requirements. For your convenience, we can establish your requirements over the phone, via email or Skype if you are unable to meet us in person.
We place great importance in having “customers for life”. Our personal approach is based on building long-term relationships on a platform of mutual trust, respect and open and honest communication.
Ongoing Service and Support
We are committed to providing an on-going support network that extends well beyond your first experience with us. We share knowledge and advice with you every step of the way. We keep you informed by via regular e-newsletters, Facebook business page posts and mid-year reviews.
Core Values and Principles
Honesty, Integrity and Respect
- Honesty, integrity and respect are at the forefront of the service we provide to clients
- We deliver on promises to clients and keep our commitments as agreed upon
- We are customer-focused and driven at all times
- We enjoy our business and our passion is reflected in our clients experience
- Our clients are the reason we are able to run a successful business and we never take them for granted
- We strive to be proactive in communicating with our clients to ensure we produce a service experience that exceeds their expectations
- We are committed to listening to our clients to fully understand their needs and to better help them attain their goals and aspirations
- We are open to receiving feedback from our clients as we strive to continually improve our service
Dedication & Excellence
- We are persistent in our efforts, beyond what our clients expect
- We are driven to find solutions for our clients and exhaust all efforts to find clients the right products
- We are a knowledge provider to our clients and therefore we are committed to increasing educational standards and keeping up to date with the most recent information and changes within our industry